Rules of Procedure
I. general provisions
The seller of goods is the company: elaborate desserts of the Shevchenko Brothers SP.Z O. o. with its Registered office at UL. Rynek Kleparski 14, 31-150 in Kraków, registered by the district court for Kraków-ŚRÓDMIEŚCIE in Kraków, 11th economic division KRS 0000588511, NIP 6762496528, REGON 363076022.
At www.tort-krk.pl Szkubne desserts of the Shevchenko Brothers SP.z o. o. carries out business activities in the field of retail sales of confectionery products of the Szkubne desserts of the Shevchenko Brothers company, aimed at the consumer and the entrepreneur.
Contact the online shop sophisticated desserts of the Shevchenko Brothers (www.cake – krk.pl ) is available via:
• e-mail address: firstname.lastname@example.org •
references+ 48 737 454 406
from 10:00 a.m. to 5: 00 p.m. (applies to working days).
All prices of the presented goods are expressed in Polish zlotys and are gross prices (including VAT). Binding for the parties to the transaction is the price shown on the product at the time the customer placed the order. Prices do not include shipping costs.
The information on the website and the website of the online shop sophisticated desserts of the Shevchenko Brothers does not constitute an offer within the meaning of the Civil Code. Customer placing an order using the mechanisms available on the website and on the websites of the online store www.tort-krk.pl makes an offer to buy a certain item under the terms and conditions of the online store.
All products offered by the online shop sophisticated desserts of the Shevchenko Brothers SP. Z O. O. (www.tort-krk.pl ) are fresh, free from physical and legal defects and have been legally introduced to the Polish market.
For all goods sold by the online store (www.tort-krk.pl) sophisticated desserts of the Shevchenko Brothers SP.Z O. o. issues VAT invoices. In the absence of an invoice, a tax receipt will be attached to the order.
Consumer – natural person carrying out legal action with the trader
not directly related to its business or professional activities;
legal personality, but having legal capacity, using the shop
references tort-krk.pl, including in particular purchasing managers;
Terms and conditions – these terms and conditions for the provision of services by the seller by road
e-mail as part of an online store;
Product – each item of the order from the seller;
Order – a statement of the client’s will aimed directly at concluding
Sales contracts, specifying in particular the type and number of products.
II. PLACING OF ORDERS
The person making the order at the same time declares that he has full legal capacity in accordance with the provisions of the Civil Code.
Placing an order is tantamount to accepting these terms and conditions.
The sale of goods is made on the basis of orders placed over the Internet. Orders are accepted 7 days a week, for 24 hours in the online store via the website: www.cake – krk.pl
The customer can place an order:
– by registering and thus setting up an account in the online store by going to the website www.tort-krk.pl ;
-making a purchase without registering an account in the online store by going to the website www.tort-krk.pl no need to log in.
If a customer decides to register, the customer provides his / her data in the form of an e-mail address and enters the password he / she has proposed in order to secure access to the account he / she has created.
To place an order the customer adds goods to cart by the button found in the product card “add to basket”, “Do basket” / “finalize your purchase”, “See basket” / “your basket”. This means no more adding products to the basket and moving on to the order summary. With the “Go Next” button, the order summary is accepted and the personal data and receipt data are accessed.
The shopping cart is accepted using the “finalize purchases” / “go next” button, which redirects the customer to the option to complete the address data and select the delivery method.
The next step is the possibility to choose the place of delivery (personal pick-up or delivery to the specified address), the date of receipt of the order and the method of payment.
The customer then places an order (offer to buy) with the “Buy and pay”button.
The customer is redirected to a form of payment; cash upon delivery, direct transfer payment, payment via PayPal, payment via Imo, in order to make the payment.
After paying the order to the e-mail address specified by the customer in the order, from the e – mail address email@example.com an e-mail is sent confirming the placing of the order.
In case of non-payment of an order from an e-mail address firstname.lastname@example.org an email is sent with a link to pay for the order.
In case of problems with the transfer, please contact us by e-mail at: email@example.com.
III.ORDER FULFILMENT AND DELIVERY
The placing of the order is not explicit in its acceptance for execution.
The seller has the right to refuse to execute the order within 48 hours e.g. with
because of the lack of a specific product or the inability to complete the order within the time specified by the customer. In the case of paid orders, the seller undertakes to refund the amount paid within 14 days from the date of informing the customer. This provision does not apply to orders accepted for execution, i.e. for which a sales contract has been concluded.
The seller reserves the right not to execute an order in which the customer has provided incomplete or false data.
The customer may cancel the order before it is accepted for execution. The seller shall allow the possibility of cancelling an order accepted for execution only if the order is at a stage of execution which allows it to be withdrawn.
The standard time to complete the order is between 24 and 48 hours from the time the funds are booked into the seller’s account, authorising the transaction in the case of electronic payments.
Ordered goods can be received by the customer in person at one of the outlets in Kraków:
– Elaborate desserts of the Shevchenko Brothers: ul. Rynek Kleparski 14, 31-150 Kraków
7. The goods ordered may also be delivered to the address indicated by
It is located in Kraków and the surrounding areas. The cost of the shipment is covered by the customer. Delivery cost
it is divided into two price zones:
– Cost: 25 PLN up to 10 km (includes cakes, ice cream, biscuits);
– The cost of transport in Poland is determined individually, each time for verification and acceptance by the sophisticated desserts of the Shevchenko Brothers. The Shevchenko Brothers ‘ elaborate desserts retain the right to refuse an order based on the delivery address. Delivery to the specified address is not possible within the prescribed time limit.
– cost 35 zł (other products except cakes, biscuits)
Deliveries outside Kraków are made by agreement expressed by e-mail and submitted in electronic form to the e-mail address: firstname.lastname@example.org selected products can be delivered by Polish mail or external Courier. The cost of such delivery is individually determined and depends on the supplier’s current price list, the weight and the size of the product.
Comments given by the customer in the “comment” box the seller will try to realize as far as possible – these cannot be considered as guaranteed benefits by the seller and do not condition the fulfilment of the basic order placed by the customer.
In the case of the customer ordering a cake with a dedication or a plaque with a dedication, the sophisticated desserts of the Shevchenko Brothers Sp z O.o. are not responsible for the content contained in them. In special cases, sophisticated desserts of the Shevchenko Brothers SP.z o. o may refuse without providing a reason for the execution of the order with the attached dedication to the order because of its content, about which the customer will be informed immediately.
The customer who orders a cake with a photo or artwork declares that he has full rights to use the photo he sends and declares that the material sent does not infringe the rights of third parties. Any claims arising from the use of the uploaded photo will be charged to the customer.
Standard products have manufacturer’s graphic marks, graphic elements and other decorative elements that may be invisible in the sample photos. The colors shown in the photos may in fact differ from the prints or presentations on the computer monitor. Please ensure in detail that each item of the product fits your expectations – you can obtain product information by phone at: +48 737 468 378 or by e-mail at: email@example.com.
Payment for purchases made may be made in the following form:
Cash on hand
2. Electronic transactions are carried out through the Pay Pal payment system and Imoje only orders which have been confirmed by Imoje as paid or in the case of booking the payment into the bank account of ING Bank Śląski S. A. Twisto Polska SP. Z O. o. are executed.
Withdrawal from the purchase-sale agreement.
– In case of withdrawal from the contract, the cost of delivery shall be covered by the customer.
The seller informs that, in accordance with the applicable rules, the customer who is
the consumer may withdraw from the contract without giving reasons by making a written statement within 14 days from the date of issue of the item, except in the following cases described in Article 38 of the act of 30 May 2014 on consumer rights: the right of withdrawal from the contract concluded off-premises or at a distance shall not be granted to the consumer in respect of contracts: paragraph 3.in which the object of the provision is a non-refilled item, manufactured to the specifications of the consumer or intended to satisfy his personalised needs; paragraph 3. (4) in which the object of the benefit is an item which is rapidly deteriorated or has a short shelf-life; (5) in which the object of the benefit is an item which is supplied in a sealed package which cannot be returned for health or hygiene reasons after opening the package.
Therefore, to the customer ordering by www.tort-krk.pl there is no right to withdraw from the concluded contract due to the rapid deterioration of the products offered in the online shop sophisticated desserts of the Shevchenko Brothers.
The seller does not accept any consignments and returns of the goods by post or collection.
In specific and justified cases, the order may be cancelled, provided that it has not yet been produced. In such cases, 0.9% of the order value is deducted due to the transaction costs incurred by the Shevchenko Brothers ‘ elaborate desserts.
The order should be checked by the customer and the point of sale employee / driver / employee of the courier company. To this end, the ordered product (s) should be viewed and shown and checked with the protocol for receipt and release of the goods.
The customer is required to check the order at the point of sale in the presence of an employee of the point of sale or in the presence of the supplier (driver / Courier).
If a product is found not to be in conformity with the contract after receipt or delivery, the customer may lodge a complaint at any point of sale by providing the product and proof of purchase. Thus, the customer may not accept the product.
3.The complaint will be dealt with by in specific and justified cases it is possible to cancel the order, provided that it has not yet been produced. In such cases, 0,9% of the value of the order is deducted due to the transaction costs incurred by the sophisticated desserts of the Shevchenko brothers if it is submitted immediately after the goods are found to be incompatible with the contract.
4. The complaint will be dealt with within 14 days from the date of submission by the customer. In specific and justified cases, the order may be cancelled, provided that it has not yet been produced. In such cases, 0.9% of the order value is deducted due to the transaction costs incurred by the Shevchenko Brothers ‘ elaborate desserts.
Customers via email or phone about the process
5. If the complaint is successful, the money will be refunded in the form of:
– return by transfer to the customer’s account (in the case of electronic transfer payments); (or)
– a voucher for products from the online store sophisticated desserts of the Shevchenko Brothers. Each complaint is dealt with on a case-by-case basis.
VI. DISADVANTAGES OF THINGS
The seller undertakes to provide the customer with a defect-free product.
If a customer finds a defect, he may make a statement about
to reduce the price or cancel the contract unless the seller immediately and without undue inconvenience to the customer exchanges the defective item for free from
a flaw or a flaw will be removed.
If the customer is a consumer, may:
– instead of the seller’s proposed removal of the defect, demand that the item be replaced with a defect-free item
-instead of replacing things, demand that the defect be removed unless it is impossible to bring the items into conformity with the contract in the manner chosen by the customer or would require excessive costs compared to the way proposed by the seller.
The assessment of cost overcompensation shall take into account the value of the defect-free item, the nature and significance of the defect found, and shall take into account the inconvenience to which the buyer would otherwise be subject.
The reduced price should remain in the proportion to the price resulting from the contract in which the value of the goods with the defect remains to the value of the goods without the defect.
The customer may not withdraw from the contract if the defect is negligible.
AMICABLE SETTLEMENT OF THE DISPUTE
The seller agrees to settle any consumer disputes amicably.
Out-of-court settlement of Consumer Disputes:
– to enable the parties to approximate their positions in order for the parties to resolve the dispute; – to propose to the parties to resolve the dispute;
– to resolve the dispute and to force the parties to resolve it.
4. Where, following a complaint lodged by the consumer, the dispute has not been resolved, the seller shall provide the consumer with a declaration on paper or other durable medium:
– the intention to request or agree to take part in the out-of-court settlement of Consumer Disputes
– refusal to take part in out-of-court consumer dispute resolution proceedings.
Pursuant to regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (‘GDPR’), we also inform you that the personal data of our customers is stored in the company’s data collection
Sophisticated desserts of the Shevchenko Brothers SP. z O. O. with its seat at UL. Rynek Kleparski
14, 31-150 Kraków.
The processing of personal data obtained shall take place in accordance with the current
the law on the protection of personal data (Act of 10.05.2018 on the protection of personal data; regulation of the European Parliament and of the Council 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/ EC).
The controller of personal data is Szewczenko Brothers desserts SP.Z O. o. with its Registered office in Kraków at UL. Rynek Kleparski 14, 31-150 Kraków, Poland, registered in the district court for Kraków-ŚRÓDMIEŚCIE in Kraków, 11th economic division KRS 0000588511, NIP 6762496528, REGON 363076022..
The entrusted personal data is used only for the purpose of the contract and if the customer agrees to it by ticking the appropriate box at the time of placing the order, in order to inform about new products and promotions offered by the company sophisticated desserts of the Shevchenko Brothers SP. Z O. O.
5.If you have given your consent in the online form sophisticated desserts of the Shevchenko Brothers SP.z o. o. to collect data for marketing purposes, the personal data processed for this purpose will be used by sophisticated desserts of the Shevchenko Brothers SP. z o. o. for maintaining contact through regular and irregular communication through the use of telephone, e-mail and letter communication. Personal data collected and processed by sophisticated desserts of Shevchenko Brothers SP. Z O. O. they shall be kept in a form enabling the identification of the data subject for an indefinite period of time. The legal basis for such processing is the consent granted by the states (Article 6 (1 a) of the GDPR). You are not required to grant such consent for the use of services sophisticated desserts of the Shevchenko Brothers SP. Z O. O.
In the case of personal data collected for the purpose of submitting and executing a commercial order, and therefore in order to execute a contract related to a complex order, these personal data will be processed for the period necessary for the fulfilment of the order and for the statutory period provided for in order to submit by you any claims against the sophisticated desserts of the Shevchenko Brothers SP.z o. o. and/or claims against the sophisticated desserts of the Shevchenko Brothers SP. z o. o. against the state. The basis for such processing is the necessity of processing for the execution of the purchase contract in sophisticated desserts of the Shevchenko Brothers SP. z o.o., to which the data subject is a party (Article 6 (1) B of the GDPR), as well as the protection of legitimate interests pursued by sophisticated desserts of the Shevchenko Brothers SP. z O. O., i.e. in order to handle complaints (legal pond of processing – Article 6 (1) (B) of the GDPR, – the necessity to prevail in order to perform the contract), and in order to determine and pursue claims or defend against them – the legal basis for processing is the legitimate interest of sophisticated desserts of the Shevchenko Brothers SP. Z O. O. (Article 4) References 1 lit f GDPR) consisting in the protection of rights sophisticated desserts of the Shevchenko Brothers SP. Z O. O. providing personal data for the purpose of submitting and executing a commercial order is a contractual requirement, a condition of concluding a contract with sophisticated desserts of the Shevchenko Brothers SP. Z O. o., you are obliged to provide them for the purpose of placing and executing an order, and if you do not provide the required data, the order will not be accepted and executed by sophisticated desserts of the Shevchenko Brothers SP. Z O. O.
Sophisticated desserts of Shevchenko Brothers SP.z o. o. takes care to preserve the security and confidentiality of your personal data and to guarantee the exercise of your rights, in accordance with the applicable data protection regulations. By providing sophisticated desserts of Brothers Shevchenko SP. Z O. O. personal data, each person has the right to: a) request from DESEO Polska SP. Z O. o. access to shared personal data (including obtaining a copy of the data to be processed, also in electronic form); their corrections (if the data in the possession of the sophisticated desserts of the Shevchenko Brothers SP. Z O. o. are inaccurate or incomplete), deletions (if the processing of personal data was based on your consent) e.g. if the data are no longer necessary for the purposes for which they were collected, and the sophisticated desserts of the Shevchenko Brothers SP. Z O. o. has no basis for their processing, e.g. on the basis of your consent or for the fulfilment of a legal obligation, your personal data are unlawfully processed) or to object to the processing (concerning the processing of your personal data within the legitimate interests of sophisticated desserts of the Shevchenko Brothers SP. z O. o., for reasons related to your particular situation) and the right to restrict the processing in the following cases (when submitting your application, please indicate one of the following cases):
• if you have reservations about the accuracy of your data – for a period allowing sophisticated desserts of the Shevchenko Brothers SP. z O. o. to check the accuracy of these data;
• if you believe that processing is illegal, but at the same time you do not want us to remove it, but in return you demand that their use be restricted;
• if your personal data is no longer needed by us, you need it in connection with the investigation, determination or defence of your claims;
• if you have objected to the processing of your data, and it is our duty to check whether we should continue to process it, for the time required for such a check.
(b) the withdrawal of consent at any time without affecting the lawfulness of processing carried out on the basis of consent prior to its withdrawal, if the processing is carried out on the basis of the consent of the data subject;
c) lodge a complaint with the supervisory body (the president of the Office for Personal Data Protection); you can exercise all the powers mentioned above in accordance with Articles 15 to 21 of the GDPR.
Sophisticated desserts of the Shevchenko Brothers SP.z o. o. is not liable for damages caused by the customer sharing with third parties passwords, access to the given email account, logins and other non-public data provided for the purpose of order fulfillment or if a third party has illegally acquired this data (theft of personal data, hacking of information systems, hacking of postal accounts).
The terms and conditions set out the rules for shopping in the online store sophisticated desserts of the Shevchenko Brothers. Placing an order is tantamount to agreeing to all provisions and information contained in the rules of procedure.
In matters not governed by this regulation, the provisions shall apply:
– Law of 23 April 1964-Civil Code;
-Competition and Consumer Protection Act of 16 February 2007;
-The law of 23 September 2016 on out-of-court settlement of consumer disputes; and other legal acts referred to in these regulations.
The provisions of these rules may only be amended by the seller at any time. The above changes will be published on the website www.tort-krk.pl, therefore, it is possible to check and print the current version at any time.
For the use of the online store sophisticated desserts of the Shevchenko Brothers, the customer’s information system should meet the following minimum technical requirements:
– Web browser: Internet Explorer 11 or newer; Firefox 56 or newer; Opera 48 or newer; Chrome 61 or newer; Safari 10.3 or newer